Postman Job Opportunity is hiring for the post of Customer Support Intern. A student from various disciplines can apply for Postman off-campus recruitment drive 2022. Interested and eligible candidates can read more details below 

Postman Recruitment 2022:

Job Description:

Postman is hiring candidates for the post of Customer Support Intern.

Job Responsibilities:

→Manage a queue of non-technical support tickets

→Prioritize issues based on severity and customer impact

→Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs

→Triaging of Sales leads, Security, Legal and other inquiries to different internal teams

→Handle payments, refunds, credits and other sensitive customer requests 

→Collaborate with many cross-functional organizations daily

→Raise product bugs to relevant teams

→Participate in our 24/7 global coverage plan

Eligibility Criteria:

→Any Degree From any stream

Preferred skill:

→Excellent written and verbal communication skills

→Flexibility to work different shifts (including evenings, weekends, or holidays)

→Comfortable working on saturday and sunday as this is a weekend support position

→Good composition skills – ability to compose grammatically correct and concise written response

→Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)

→Hands on experience with Zendesk, Salesforce, JIRA is a positive

→Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help

→An ability to adapt to rapidly-changing environments and processes

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Note: This is a paid internship for 6 months with a possibility of conversion to a full time job

About Postman:

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can creat.