Login/RegisterCGI has announced a job notification for the post of Service Desk Technical Analyst. A student from various disciplines can apply for CGI recruitment drive 2022. Interested and eligible candidates can read more details below
CGI Recruitment 2022:
| Company Name | CGI |
| Post Name | Service Desk Technical Analyst |
| Salary | 3.7 LPA* |
| Experience | 0-2 yr |
| Job Location | Bangalore |
| Batch | 2022/21/20/19/18/17 |
Job Description:
CGI is hiring candidates for the post of Service Desk Technical Analyst.
Job Responsibilities:
→Respond to requests for technical assistance by following prescribed procedures.
→Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
→Log all contacts and document all the activities and results accurately and completely within the incident management tool.
→Assign unresolved tickets to the appropriate support team.
→Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
→Identify and escalate tickets requiring urgent attention and action.
→Stay current with system information, changes and updates.
→Adhere to work schedules, attendance and leave policies.
Eligibility Criteria:
→Any UG/PG degree.
→Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Preferred skill:
→Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
→Willingness to work in a 24*7 environment on rotational shifts.
→Ability to think clearly, analyze the problem and take necessary steps to fix the issue
→Communication (Oral/Written)
→Customer Service Support
→Problem Solving/DecisionMaking
→Demonstrates analytical and problem-solving skills.
→Creative.
→Good written and verbal communication skills; mastery in English and local language.
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About CGI:
CGI is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
