Amdocs has announced a job notification for the post of TBO Analyst. A student from various disciplines can apply for the Amdocs recruitment drive 2022. Interested and eligible candidates can read more details below
Amdocs Recruitment 2022:
|Post Name||TBO Analyst|
Amdocs is hiring candidates for the post of Data Scientist.
→ You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
→You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
→You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
→You will update checklists for quality assurance and progress tracking, following standard operating procedures.
→You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
→You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
→2021 Batch : BSc, BCS, BCA MSc (CIS IT streams only)
→Ability to apply analytical and problem-solving skills.
→Understanding of disparate unstructured and structured data in a distributed environment.
→Understanding of structured and unstructured data and modern data transformation methodologies.
→Ability to create basic models to pull insights from data.
→Create stories and visualizations to describe and communicate data insights.
→Demonstrates analytical and problem-solving skills.
→Good written and verbal communication skills; mastery in English and local language.
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Amdocs Recruitment Drive 2022 Hiring for TBO Analyst | BCA/B.Sc/BCA/M.Sc candidates are eligible to apply for the job role. Amdocs is conducting an off campus recruitment drive.