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Email Writing Practice Sets Qs :: Practice Set 6

Home > Freshers Archives > Email Writing 6 > Email Writing Mock Test Qs
You are the Operations Manager of the company ABC who prints visiting cards. You got a bulk order from a regular customer for 10,000 visiting cards to be delivered in 3 days. Because of some technical glitch, your printing machine stopped working and you cannot get the order ready. Since the customer is a regular one, you need to write a letter of apology to Mr. Amit Kumar, to express your regret for cancelling the order.
Question :: 1
Outline:

acknowledge receipt - letter - reasons - canceling your purchase - misunderstanding - led - cancellation - the matter up with management - problem - does not occur - valued customers - satisfaction - primary concerns - Please accept our apology

Points to Remember :

 

  • Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.

  • Maintain proper salutations in the beginning and in the end.

  • Do not skip any of the given phrases or outlines

  • Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regards”, “Thanks” and “Warm Regards” in the signature part.

  • It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.

  • Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.

  • Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.


Rate This: +0 -0

Rating : 9/10

Total Time : 10 Min

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Total Spelling Mistake: 7

" Dear Mr.Amit Kumar,

I am sorry to inform you through this letter that we are canceling your purchase.The reasons for the cancellation of your order was we got a problem with our printing machines led to stop the whole work.Our primary concerns is that you are a valued customer so your satisfaction is primary.This type of issues does not occur in the future and we also send your Acknowledge receipt to you.Please accept our apology.





Thanks and Regards,
zzzz"



Total Used Phrase/Outline: 11

" Dear Mr.Amit Kumar,

I am sorry to inform you through this letter that we are canceling your purchase .The reasons for the cancellation of your order was we got a problem with our printing machines led to stop the whole work.Our primary concerns is that you are a valued customer so your satisfaction is primary.This type of issues does not occur in the future and we also send your Acknow led ge receipt to you. Please accept our apology.





Thanks and Regards,
zzzz"


Total Unused Phrase/Outline: 3
1. misunderstanding 2. the matter up with management 3. valued customers


Total Words Count: 79

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 8 Min

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Total Spelling Mistake: 0

" Dear sir,

please find below attached acknowledge receipt letter, sorry for canceling your purchase, we are facing some glitch error reasons in our machine , this technical misunderstanding led to cancellation of order & the matter up with management. we assure you that This problem does not occur in future, your the valued customers for us and customer satisfaction is our primary concerns.

please accept our apology for inconvenience caused.

thanks and regards
operations manager
ABC."



Total Used Phrase/Outline: 13

" Dear sir,

please find below attached acknow led ge receipt letter , sorry for canceling your purchase , we are facing some glitch error reasons in our machine , this technical misunderstanding led to cancellation of order & the matter up with management . we assure you that This problem does not occur in future, your the valued customers for us and customer satisfaction is our primary concerns .

please accept our apology for inconvenience caused.

thanks and regards
operations manager
ABC."


Total Unused Phrase/Outline: 0


Total Words Count: 75

Total Time: 8 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 9 Min

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Total Spelling Mistake: 3

" Dear Mr. Amit Kumar,

Thanks for choosing ABC company. We would like to bring to your notice that due to technical reasons our printing machine stopped working and you cannot get order ready. please don't misunderstanding us and please accept our apology. We make sure that the problem does not occur again we valued customers satisfaction. please take Acknowledge receipt which you have submitted, Sorry for the canceling your purchase, the matter up with management. primary concerns letter led to misunderstanding.

Thanks & Regards
ABC company"



Total Used Phrase/Outline: 13

" Dear Mr. Amit Kumar,

Thanks for choosing ABC company. We would like to bring to your notice that due to technical reasons our printing machine stopped working and you cannot get order ready. please don't misunderstanding us and please accept our apology. We make sure that the problem does not occur again we valued customers satisfaction . please take Acknow led ge receipt which you have submitted, Sorry for the canceling your purchase , the matter up with management . primary concerns letter led to misunderstanding .

Thanks & Regards
ABC company"


Total Unused Phrase/Outline: 1
1. cancellation


Total Words Count: 86

Total Time: 9 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 5/10

Total Time : 10 Min

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Sorry No comments found

Total Spelling Mistake: 3

" Dear Mr. Amit Kumar,

Thanks for choosing ABC company. The reason i would like to write a letter is that your printing machine stopped and we cannot get the order ready. we are not satisfied with the order.the reason"



Total Used Phrase/Outline: 1

" Dear Mr. Amit Kumar,

Thanks for choosing ABC company. The reason i would like to write a letter is that your printing machine stopped and we cannot get the order ready. we are not satisfied with the order.the reason"


Total Unused Phrase/Outline: 13
1. acknowledge receipt 2. reasons 3. canceling your purchase 4. misunderstanding 5. led 6. cancellation 7. the matter up with management 8. problem 9. does not occur 10. valued customers 11. satisfaction 12. primary concerns 13. Please accept our apology


Total Words Count: 39

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 10 Min

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Sorry No comments found

Total Spelling Mistake: 2

" Dear sir/madam,
I am Ramesh, Operating manager at ABC.I had received an acknowledgement receipt of your order and your request letter for cancelling your purchase. we are sorry for the misunderstanding caused from our side that led you to the cancellation of the order. we have come across serious technical glitch with our printing machine. we have put forward the matter up with management.

We hereby ensure that this problem does not occur in the future. You have been our valued customer from day one . As customer satisfaction is our primary concern we will ensure to resolve this issue as soon as possible and would keep you updated .

please accept our apology for the inconvenience caused

with regards,
Ramesh
Operating manager
ABC"



Total Used Phrase/Outline: 8

" Dear sir/madam,
I am Ramesh, Operating manager at ABC.I had received an acknow led gement receipt of your order and your request letter for cancelling your purchase. we are sorry for the misunderstanding caused from our side that led you to the cancellation of the order. we have come across serious technical glitch with our printing machine. we have put forward the matter up with management .

We hereby ensure that this problem does not occur in the future. You have been our valued customer from day one . As customer satisfaction is our primary concern we will ensure to resolve this issue as soon as possible and would keep you updated .

please accept our apology for the inconvenience caused

with regards,
Ramesh
Operating manager
ABC"


Total Unused Phrase/Outline: 5
1. acknowledge receipt 2. reasons 3. canceling your purchase 4. valued customers 5. primary concerns


Total Words Count: 122

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 7/10

Total Time : 9 Min

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Sorry No comments found

Total Spelling Mistake: 13

" Xyz,
D.no 2-15,
Ngo Colony,
Nandyal-523346.

Date 15th August 2018

To
The Sbi Bank Manger,
Ngo Colony Branch,
Nandyal.

Sub: Delay Your Services.
Respected Sir,
This is to inform problem on your services . My name is suresh, From past two years i had maintained one saving account in your bank and i am always good customer for you. But some services are coming to customer very late .
No Services is send to customer ,day by day your services reduced and your employee work very worse and i had faced one service also that's one is atm card . I had lost my atm since four days back but i consult bank that's your branch not given new atm still today .
So i request please improve your services and take ratings from customer about your branch also.

Yours faithfully,
SureshKumar."



Total Used Phrase/Outline: 1

" Xyz,
D.no 2-15,
Ngo Colony,
Nandyal-523346.

Date 15th August 2018

To
The Sbi Bank Manger,
Ngo Colony Branch,
Nandyal.

Sub: Delay Your Services.
Respected Sir,
This is to inform problem on your services . My name is suresh, From past two years i had maintained one saving account in your bank and i am always good customer for you. But some services are coming to customer very late .
No Services is send to customer ,day by day your services reduced and your employee work very worse and i had faced one service also that's one is atm card . I had lost my atm since four days back but i consult bank that's your branch not given new atm still today .
So i request please improve your services and take ratings from customer about your branch also.

Yours faithfully,
SureshKumar."


Total Unused Phrase/Outline: 13
1. acknowledge receipt 2. letter 3. reasons 4. canceling your purchase 5. misunderstanding 6. led 7. cancellation 8. the matter up with management 9. does not occur 10. valued customers 11. satisfaction 12. primary concerns 13. Please accept our apology


Total Words Count: 138

Total Time: 9 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 6/10

Total Time : 10 Min

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Sorry No comments found

Total Spelling Mistake: 0

" Dear Customer,
I am a manager for alpha products. I am writing this email to inform you that canceling your purchase due to some technical reasons and misunderstanding has led about product. I am attaching you the letter and the acknowledge receipt. I promise you that this problem does not occur again in future. Our company primary concerns are valued customers and their satisfaction. Please, accept our apology.

Regards,
ABC."



Total Used Phrase/Outline: 11

" Dear Customer,
I am a manager for alpha products. I am writing this email to inform you that canceling your purchase due to some technical reasons and misunderstanding has led about product. I am attaching you the letter and the acknow led ge receipt . I promise you that this problem does not occur again in future. Our company primary concerns are valued customers and their satisfaction . Please, accept our apology.

Regards,
ABC."


Total Unused Phrase/Outline: 3
1. cancellation 2. the matter up with management 3. Please accept our apology


Total Words Count: 70

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 10 Min

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Total Spelling Mistake: 1

" Dear customer
I am the manager of the company and I have attached you a letter along with a acknowledge receipt regarding the product. I have mentioned the reasons for cancelling your purchase. A misunderstanding has led to cancelation of the product and I have sent the matter up with management. As a manager I assure you that this problem does not occur frequently . As a company our primary concerns are satisfaction of valued customers. please accept our apology"



Total Used Phrase/Outline: 12

" Dear customer
I am the manager of the company and I have attached you a letter along with a acknow led ge receipt regarding the product. I have mentioned the reasons for cancelling your purchase. A misunderstanding has led to cancelation of the product and I have sent the matter up with management . As a manager I assure you that this problem does not occur frequently . As a company our primary concerns are satisfaction of valued customers . please accept our apology"


Total Unused Phrase/Outline: 2
1. canceling your purchase 2. cancellation


Total Words Count: 79

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 10 Min

Add Comments
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Sorry No comments found

Total Spelling Mistake: 1

" Dear customer,

We would like to express our sincere apology for the cancellation of your order made to us. There was some misunderstanding which led to canceling your order. We have also sent a letter stating the reasons of cancellation. Kindly acknowledge the receipt as the matter up with management.

We assure you that the problem does not occur again. Our primary concerns satisfaction of our valued customers.Please accept our apology.

Regards,
John"



Total Used Phrase/Outline: 12

" Dear customer,

We would like to express our sincere apology for the cancellation of your order made to us. There was some misunderstanding which led to canceling your order. We have also sent a letter stating the reasons of cancellation . Kindly acknow led ge the receipt as the matter up with management .

We assure you that the problem does not occur again. Our primary concerns satisfaction of our valued customers . Please accept our apology.

Regards,
John"


Total Unused Phrase/Outline: 2
1. acknowledge receipt 2. canceling your purchase


Total Words Count: 73

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.

Rate This: +0 -0

Rating : 9/10

Total Time : 10 Min

Add Comments
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Sorry No comments found

Total Spelling Mistake: 3

" Hello Sir,
I am writing this email to inform about the cancelation of my order. I have received acknowledge receipt and letter. I am canceling my purchase due to some issues. Because your product is not fit to me. That is why i am canceling order. Don not make any misunderstanding let me do my cancellation. Please convey my reasons to the matter up with management and this problem does not occur to valued custemers. For the customer satisfaction please think about and solve some primary concerns. I request you to Please accept my apology.

thanks and regards



























Thanks and Regards,
Harsha"



Total Used Phrase/Outline: 11

" Hello Sir,
I am writing this email to inform about the cancelation of my order. I have received acknow led ge receipt and letter . I am canceling my purchase due to some issues. Because your product is not fit to me. That is why i am canceling order. Don not make any misunderstanding let me do my cancellation . Please convey my reasons to the matter up with management and this problem does not occur to valued custemers. For the customer satisfaction please think about and solve some primary concerns . I request you to Please accept my apology.

thanks and regards



























Thanks and Regards,
Harsha"


Total Unused Phrase/Outline: 3
1. canceling your purchase 2. valued customers 3. Please accept our apology


Total Words Count: 102

Total Time: 10 Min

Note:

This tool didn't check matters or Grammatical error written in your answer (email). Its verify only (1) The spelling mistake (2) All Phrase/Outline has been used or not (3) Numbers of words (i.e. >50 & <170) and (4) Total time is taken by you to give the answer. Your answer evaluation happens on the basis of all these points and the overall score gets generated out of 10.
It's for your practice before your email writing exam (Mainly TCS E-Mail Writing Exam), whether you are able to write the email by using phrase/outline in given span of time or not.