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Email Writing Practice Sets Qs :: Practice Set 4

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You recently bought a product from ITEX company which didn't work as expected. Though you raised it to the customer care folks, they didn't attend you and left you with no proper resolution. Write an email to the manager of ITEX company, explaining the issue you faced and the irresponsible behavior of the customer care team.
Question :: 4
Outline:

bought a product - didn't work - called customer care - put me through automated teleservices - on hold for 19 minutes - got disconnected - wrote an e-mail - reply - sorted out - 2 days - problem still unresolved

Points to Remember :

 

  • Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.

  • Maintain proper salutations in the beginning and in the end.

  • Do not skip any of the given phrases or outlines

  • Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regards”, “Thanks” and “Warm Regards” in the signature part.

  • It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.

  • Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.

  • Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.

Email Writing - All you need to know:

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