Email Writing Practice Sets Qs :: Practice Set 1
very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction
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Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.
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Maintain proper salutations in the beginning and in the end.
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Do not skip any of the given phrases or outlines
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Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regardsâ€, “Thanks†and “Warm Regards†in the signature part.
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It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.
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Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.
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Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.
To: Ahmedaziz@gmail.com
Subject: Poor vehicle service in Coimbatore
Dear Ahmed,
I am Chopra from Coimbatore, Tamil Nadu. I had recently purchased Skoda Rapid 2019 model from Smart Automotive Company. Due to sudden closure of service centers around Coimbatore very few centers were functioning.
On 02/02/2023, I gave my car for service in the service center with few complaints. But as a customer i am dissatisfied with service as there were pending problems, but the maintenance was blamed and the service cost was terribly high and lastly the timing is not promised.
I had enquired about my experience to other customers, but all lacked customer satisfaction. I would request to increase the potentials of all the service centers. So kindly take immediate measures to rectify the feedback and to respect customers concerns.
Thank you & Regards,
Mr Chopra
65656563790.
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Subject: complaint_poor vehicle service offer_location dumdum
Dear Mr.ahmed
Greetings of the day!
It's to bring your kind notice that recently i've purchased an Swift dezire from your smart automotive company. when i take my vehicle to our city i came to know that there are very few number of service centers.
recently When i visited nearest service center i see the unprofessionalism of the employee there was so much pending problem and the maintainance they we're providing was not justified cost and they also delivery of serviced vehicle was also more than time limit
i will be highly obliged if you look into this matter and increse the number of service center in my city and take neccesary step toward customer satisfaction.
Thanking you anticipation
regards,
anil chopra
addres: 32/1 north dumdum kolkata 700001
ph no: 771775000
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To:ahmednivas@gmail.com
Subject:Issue about the vehcile
Dear sir,
I am Mr.chopra,I have bought a car from Smart Automotive Company last year.Within a very few months ,I left my car to the service centers and at that time service person was very careless about my car service . due to that,I have received many complaints and pending problems about the car.Even,at the time of my car deivery it makes longer time.The cost for delivery of car is also charged at that time.The maintainance of my car was good but within a short period of time my car got repaired .so,to increase customer comfotness ,I request you to make note of that to get more number of customer satisfaction.
Thanks and Regards,
chopra.
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I'm Mr.Chopra, last week have brought a secondhand car among the very few 2021 models from your Smart Automotive Company. Among the service centers, I gave my car to your service center with some of the major complaints. After getting it from service I have faced some of the pending problems which increase my maintenance cost and they have charged a huge amount of maintenance costs at the time of delivery
which does not satisfy customer satisfaction, so I request you to take my vehicle and redo my pending problems.
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I am Mr.Chopra last month a i have bought a new car. very few days ago i gave my car for service in your smart Automative Company . i am not satisfied with the service because of parts are not fitted prpoerly and they have got high amount for this sevice and delivery time also delay.so please service my car again and give to me i good condition
Thank you
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Hi I am Chopra from Karur , I bought a new xuv700 car from smart Automotive company, after one months I gave a car to general service , and I got a car after 10 days till now I not satisfied on the services so I will give a car to you showroom please rectify the problem
thankyou
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I am Mr.Chopra. Very few days ago I bought a car from Automative Company. Two months later I send a car for service and I got a car back from a service in 10 days ago. I face some problems in car and some works are pending.
I am not statisfied in your work. Because service cost is high and service time taken more than one week. So I will send the car and pending works are service properly. You will fullfill the customer satisfaction.
Thanks and regards,
Chopra.
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Mr.Ahmed,
Manager,
Smart Automotive Company.
Sub: Poor quality of customer service
Dear Sir,
I am Chopra, recently I bought a Verna sx model car from your smart automotive company. There are only few service centers in my location. I have faced Many complaints and pending problems in my car after serive my in these stations. The maintenance cost is also high. Delivery time of my car is also late. So I am not satisfied in these customer service. please increase the customer satisfaction to increase the profits.
Regards,
Mr.Chopra
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Dear Mr. Ahmed,
I have recently bought a car from Smart Automotive Company and I am already facing my problems regarding this vehicle.
I am writing this email to give feedback regarding your vehicle services which is not of very good quality. The major issue I have faced is there are very few service centers where I can report my complaints on top of that these complaints are not paid enough heed by them, these remain pending for a long time. It wastes a lot of time also makes maintenance more costly.
I request you to please make your customer service better and deliveries on time. I am looking forward to hearing from you. Thank you.
Regards,
Mr. Chopra
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