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You are Mr. Chopra and you recently bought a car from Smart Automotive Company. Write an email to Mr. Ahmed, the manager of Smart Automotive Company, explaining the poor quality of vehicle service offered to you in the city.
Question :: 2
Outline:
very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction
Points to Remember :
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Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.
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Maintain proper salutations in the beginning and in the end.
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Do not skip any of the given phrases or outlines
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Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regardsâ€, “Thanks†and “Warm Regards†in the signature part.
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It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.
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Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.
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Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.
Email Writing - All you need to know:
Practice Set
Hi Sir
I have bought a brand new BMW car from Smart Automotive Company,with in few months of purchasing i have got more maintance issues in my car,and it makes me more consumption losses and i can't able to manage it.i have done more maintance near my areas but still it is not in proper condition,and i request you to clear all my pending problems and help me to deliver my car back in time,the risk of driving the car is increasing day by day,i request you to rectify the problems and make your customer satisfaction soon
Thanks and Regards
I have bought a brand new BMW car from Smart Automotive Company,with in few months of purchasing i have got more maintance issues in my car,and it makes me more consumption losses and i can't able to manage it.i have done more maintance near my areas but still it is not in proper condition,and i request you to clear all my pending problems and help me to deliver my car back in time,the risk of driving the car is increasing day by day,i request you to rectify the problems and make your customer satisfaction soon
Thanks and Regards
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Mock Test
Dear Mr. Ahmed,
I would like to draw you kind attention here. I recently bought a car from Smart Automative Company. My experience was very bad regarding the services provided to me. First of all, there were very few service centres available near my location. I raised several complaints to the service centres but they never worked on the pending problems. The maintenance cost was also very high.
They always increase the delivery time. They also don't care about the customer satisfaction. I hope you would take some actions on that.
Regards
Mr. Chopra
I would like to draw you kind attention here. I recently bought a car from Smart Automative Company. My experience was very bad regarding the services provided to me. First of all, there were very few service centres available near my location. I raised several complaints to the service centres but they never worked on the pending problems. The maintenance cost was also very high.
They always increase the delivery time. They also don't care about the customer satisfaction. I hope you would take some actions on that.
Regards
Mr. Chopra
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Mock Test
Dear Mr Chopra,
I Hope you are doing well.
Iam writing this mail to you for Kind attention of qulaity issues of your Product. i have recently bought a car from your company and iam living the out of city and there are a very few service centers around the city & My car has been giving the problems since one month and i went to your nearst show room for sortout the engine problems.
The show room repair person not fix the problems and it would be a increase the maintance the car . So i request you you to arrange the skilled person for giving the qualiy of service
when you reached the customer statifaction with high quality of serivice, then your sales will increase predominaly.
Pleae look on that matter and will help to your customers.
I Hope you are doing well.
Iam writing this mail to you for Kind attention of qulaity issues of your Product. i have recently bought a car from your company and iam living the out of city and there are a very few service centers around the city & My car has been giving the problems since one month and i went to your nearst show room for sortout the engine problems.
The show room repair person not fix the problems and it would be a increase the maintance the car . So i request you you to arrange the skilled person for giving the qualiy of service
when you reached the customer statifaction with high quality of serivice, then your sales will increase predominaly.
Pleae look on that matter and will help to your customers.
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Practice Set
Hi Mr.Ahmed,
It is to inform you about the Audio 6 car that I bought from Smart Automotive Company last 3 months ago. My Car has many problems within 6 months. Since the service centers are very few in our area, it is very difficult to give it for maintenance. Even after servicing my car still have many pending problems. It requires more maintenance. I have to spend more time and cost on this car issue.
I request you to consider my feedback and delivery it with more service quality that improves your customer satisfaction.
Regards,
Chopra
It is to inform you about the Audio 6 car that I bought from Smart Automotive Company last 3 months ago. My Car has many problems within 6 months. Since the service centers are very few in our area, it is very difficult to give it for maintenance. Even after servicing my car still have many pending problems. It requires more maintenance. I have to spend more time and cost on this car issue.
I request you to consider my feedback and delivery it with more service quality that improves your customer satisfaction.
Regards,
Chopra
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Mock Test
To
Mr.Ahmad
sub:poor quality vehicle service,
Dear sir,This is Mr.chopra.Iam writing this email to inform you about the poor quality vehicle service provided by your service centers.I had visited your service center on monday.There are very few vehicles are there.I had told few complaints to your service boy on monday and i told him to give delivery on sunday.Service boy told it will cost around five thousand.At the time of delivery there are still many pending problems are there.The vehicle maintenance is not up to the mark.Service boy doesn't ask any customer satisfaction.I requesting yoy to resolve this issue as soon as possible.
Mr.Ahmad
sub:poor quality vehicle service,
Dear sir,This is Mr.chopra.Iam writing this email to inform you about the poor quality vehicle service provided by your service centers.I had visited your service center on monday.There are very few vehicles are there.I had told few complaints to your service boy on monday and i told him to give delivery on sunday.Service boy told it will cost around five thousand.At the time of delivery there are still many pending problems are there.The vehicle maintenance is not up to the mark.Service boy doesn't ask any customer satisfaction.I requesting yoy to resolve this issue as soon as possible.
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Practice Set
To
Mr Ahmed
Smart Automotive Company
Sub: Poor Quality of car bought recently.
Dear sir,
I am (Ramesh Chopra) regret to inform you that the XYZ brand car which I bought from Smart automotive Company was stuck in the middle of the road during one of my important interview journeys. When I contacted your service centre it is located out of the city and that very few service centres are there. I came to know that already many complaints are already pending and it may not be resolved within one day!
I am highly disappointed by the kind of service you people offering. After spending such huge amount one would expect some quality product and the car is not yet delivered. If It goes on like this then, your Company might lose huge customers.
Your company may lose its customer satisfaction and eventually leads to the debacle of the firm.
I suggest you look into the matter and resolve it as soon as possible, I don't want to have such experience again in future!
Thank you
warm wishes.
Ramesh
Mr Ahmed
Smart Automotive Company
Sub: Poor Quality of car bought recently.
Dear sir,
I am (Ramesh Chopra) regret to inform you that the XYZ brand car which I bought from Smart automotive Company was stuck in the middle of the road during one of my important interview journeys. When I contacted your service centre it is located out of the city and that very few service centres are there. I came to know that already many complaints are already pending and it may not be resolved within one day!
I am highly disappointed by the kind of service you people offering. After spending such huge amount one would expect some quality product and the car is not yet delivered. If It goes on like this then, your Company might lose huge customers.
Your company may lose its customer satisfaction and eventually leads to the debacle of the firm.
I suggest you look into the matter and resolve it as soon as possible, I don't want to have such experience again in future!
Thank you
warm wishes.
Ramesh
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Mock Test
Hello Mr.Ahmed,
Good morning,I'm writing this mail to inform you that I have recently bought a car from your smart automation company.within 1 month,I have lot of complaints with that car.Here there are very few service centres they could not even identify the problem in that car.And also I'm facing lot of complaints with that car.I have also so many pending problems with it.It is too difficult for maintenance.it's leads to waste of my time and cost.So I kindly request you to make this issue clear and delivery properly to increase customer satisfaction.
Thanks and Regards,
Mr.Chopra.
Good morning,I'm writing this mail to inform you that I have recently bought a car from your smart automation company.within 1 month,I have lot of complaints with that car.Here there are very few service centres they could not even identify the problem in that car.And also I'm facing lot of complaints with that car.I have also so many pending problems with it.It is too difficult for maintenance.it's leads to waste of my time and cost.So I kindly request you to make this issue clear and delivery properly to increase customer satisfaction.
Thanks and Regards,
Mr.Chopra.
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Practice Set
To
Mr.Ahmed,
This email is regarding that i had recently brought a car from your
Mr.Ahmed,
This email is regarding that i had recently brought a car from your
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Mock Test
Hi Ahmad,
This is regarding my recent purchase of car from your company.I'm writing to you to share my experience which i had in my recent purchase.I bought this car from one of the service center located in my city.I booked my car one month prior to the launch date but i got my car delivery after 2 months .Moreover, the car delivered to me has some issues in engine .When i reported the issue to the local service center they asked me to raise a complaint on the website.They also told me that this particular model has some problem and most of the customer who bought this product are not satisfied.
I request you to please conduct some timely audits to ensure that the cars must delivered to customer on time and service center will not charge any additional charge to customers.
Thanks and Regards,
Mr. Chopra
This is regarding my recent purchase of car from your company.I'm writing to you to share my experience which i had in my recent purchase.I bought this car from one of the service center located in my city.I booked my car one month prior to the launch date but i got my car delivery after 2 months .Moreover, the car delivered to me has some issues in engine .When i reported the issue to the local service center they asked me to raise a complaint on the website.They also told me that this particular model has some problem and most of the customer who bought this product are not satisfied.
I request you to please conduct some timely audits to ensure that the cars must delivered to customer on time and service center will not charge any additional charge to customers.
Thanks and Regards,
Mr. Chopra
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Practice Set
To,
Mr. Ahmed,
Manager, Smart automotive company.
Im Mr. Chopra and I've buyed a beat car from your company two months ago.
Recently i've faced a problem with the Ac and Tail Lamp so, I went to the service centre.
I've found that so many owners are there with the same complaint and suprisingly there are very few service centres in our city.
With this your losing the customer satisfaction. and there lot of issues like maintenance cost and time of delivery etc.
Kindly look into this and take action it may increase your sales.
Regards,
Mr.Chopra.
Mr. Ahmed,
Manager, Smart automotive company.
Im Mr. Chopra and I've buyed a beat car from your company two months ago.
Recently i've faced a problem with the Ac and Tail Lamp so, I went to the service centre.
I've found that so many owners are there with the same complaint and suprisingly there are very few service centres in our city.
With this your losing the customer satisfaction. and there lot of issues like maintenance cost and time of delivery etc.
Kindly look into this and take action it may increase your sales.
Regards,
Mr.Chopra.
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