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You are Mr. Chopra and you recently bought a car from Smart Automotive Company. Write an email to Mr. Ahmed, the manager of Smart Automotive Company, explaining the poor quality of vehicle service offered to you in the city.
Question :: 2
Outline:
very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction
Points to Remember :
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Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.
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Maintain proper salutations in the beginning and in the end.
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Do not skip any of the given phrases or outlines
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Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regardsâ€, “Thanks†and “Warm Regards†in the signature part.
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It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.
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Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.
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Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.
Email Writing - All you need to know:
Practice Set
To: The manager of Smart automotive company
Subject: poor quality of vehicle servie
Hello Sir,
I am Soumya Bose. Recently I brought a car from in your company from your Howrah. Recently I found that a fault in my car brakes.
I visited your showroom in Howrah and I have come to know that you don't have any service centers in Howrah. I found a service center in Kolkata and when I reached there I found that many customer's car related complaints are still pending. When I reached there your customer team told me that they can't listen to my problems and asked me to come after a week. After a week when I reached there they told me they will not accept any maintenance work in this month. I am forced to do my car maintenance from out side. Your csa team wasted my money and my time. It took a long time for taking delivery of my car.
I am requesting you to kindly look into this matter and kindly increase your service centers. It will increase your customer's satisfaction
Subject: poor quality of vehicle servie
Hello Sir,
I am Soumya Bose. Recently I brought a car from in your company from your Howrah. Recently I found that a fault in my car brakes.
I visited your showroom in Howrah and I have come to know that you don't have any service centers in Howrah. I found a service center in Kolkata and when I reached there I found that many customer's car related complaints are still pending. When I reached there your customer team told me that they can't listen to my problems and asked me to come after a week. After a week when I reached there they told me they will not accept any maintenance work in this month. I am forced to do my car maintenance from out side. Your csa team wasted my money and my time. It took a long time for taking delivery of my car.
I am requesting you to kindly look into this matter and kindly increase your service centers. It will increase your customer's satisfaction
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Mock Test
Subject: Poor quality of vehicle service offered in the city.
Hi Mr. Ahmed,
I am glad to say that I have recently purchased a car from Smart Automotive Company. Now I was looking for car service centers. I could not find any service centers in my area.
There are very few service centers in the city. Below are few of the complaints about the service center which I have faced:
1. Very few service centers in the city.
2. Maintenance cost is very high.
3. Delivery time is also very much high.
I request you to increase the service centers in the city by which the customers will be more satisfied.
Thank you.
Regards,
Mr.Chopra
Hi Mr. Ahmed,
I am glad to say that I have recently purchased a car from Smart Automotive Company. Now I was looking for car service centers. I could not find any service centers in my area.
There are very few service centers in the city. Below are few of the complaints about the service center which I have faced:
1. Very few service centers in the city.
2. Maintenance cost is very high.
3. Delivery time is also very much high.
I request you to increase the service centers in the city by which the customers will be more satisfied.
Thank you.
Regards,
Mr.Chopra
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Practice Set
Hello,
Mr. AHMED
It's very unfortunate that I recently bought a car, from your Smart Automotive Company. Received my car from the first service, yet their is some issue with ignition. I guess there are very few service centres available in the city, in that case it takes another week for my repair. But still there is no proper response for the complaints raised, due of pending cases yet to attend and problem with network serive as well. Maintenance cost must be incurred by the company and increase the efficiency in time.
I'm sure company will address the problem and do the needful. With respect kindly increase the delivery station for better customer satisfaction.
Thank you,
Mr. CHOPRA
Mr. AHMED
It's very unfortunate that I recently bought a car, from your Smart Automotive Company. Received my car from the first service, yet their is some issue with ignition. I guess there are very few service centres available in the city, in that case it takes another week for my repair. But still there is no proper response for the complaints raised, due of pending cases yet to attend and problem with network serive as well. Maintenance cost must be incurred by the company and increase the efficiency in time.
I'm sure company will address the problem and do the needful. With respect kindly increase the delivery station for better customer satisfaction.
Thank you,
Mr. CHOPRA
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Practice Set
Respected Mr. Ahmed,
Hello!
I am Mr. Chopra , actually I bought a car from Smart Automotive Company , I have an complaint regarding your poor quality of vehicle service which is offered by you in city. When I was driving the car, suddenly it stopped and didn't start again then on that time there was very few service centers, so I went to one of them and , I complaint to the worker to check the car but he didn't attend me as my problem was pending . Your center has poor maintenance and the cost was pretty high and it takes too much time for the delivery . Actually On that day I had an important meeting in my office and that time I was getting late because of your poor maintenance .
So, I kindly request you to increase the service center in the city and earn the customer satisfaction by improve your maintenance .
Thanks & Regards
Mr. Chopra
Hello!
I am Mr. Chopra , actually I bought a car from Smart Automotive Company , I have an complaint regarding your poor quality of vehicle service which is offered by you in city. When I was driving the car, suddenly it stopped and didn't start again then on that time there was very few service centers, so I went to one of them and , I complaint to the worker to check the car but he didn't attend me as my problem was pending . Your center has poor maintenance and the cost was pretty high and it takes too much time for the delivery . Actually On that day I had an important meeting in my office and that time I was getting late because of your poor maintenance .
So, I kindly request you to increase the service center in the city and earn the customer satisfaction by improve your maintenance .
Thanks & Regards
Mr. Chopra
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Mock Test
Mr.Ahmed I'm Mr.Chopra last month I had bought a car from Smart Automotive Company. I have some trouble in driving the car. For this I searched for service centers but very few centers are available. I told them the complaints regarding driving. They rectified the problem in the car. Still pending problem are there. The engine maintenance is difficult as it take much cost to maintain the good condition and while under maintenance the delivery is also late. So, please increase the options in the car and improve the customer satisfaction.
Thanking you.
Thanking you.
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Dear Mr Ahmed,
I bought Suziki Dzire car from Smart Automotive Company.I have an issue with AC and Braking system, I found out that there are very few service centers are there around a city and many complaints and pending problems are registering.With this problem, the maintenance cost is increasing and time taken to delivery the car is even more. Please consider the above issue and make some to increase customer satisfaction
I bought Suziki Dzire car from Smart Automotive Company.I have an issue with AC and Braking system, I found out that there are very few service centers are there around a city and many complaints and pending problems are registering.With this problem, the maintenance cost is increasing and time taken to delivery the car is even more. Please consider the above issue and make some to increase customer satisfaction
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Practice Set
Hello Mr. Ahmed,
I Mr. Chopra, recently bought a new Honda City car from Smart Automotive Company. Since the day of purchase I have been facing a lot of problems in the car. Indicators and Head lights are not working properly.
There are very few such service centers in the city who can fix the problems and non is near to my location which leads to increase in maintenance costs and the time.
So many times I have raised the complaints about the same but no action has been taken.
There are a lot other pending problems in the car.
A true feedback for you "Good service delivery is very important for customer satisfaction.
Thanks
Chopra
I Mr. Chopra, recently bought a new Honda City car from Smart Automotive Company. Since the day of purchase I have been facing a lot of problems in the car. Indicators and Head lights are not working properly.
There are very few such service centers in the city who can fix the problems and non is near to my location which leads to increase in maintenance costs and the time.
So many times I have raised the complaints about the same but no action has been taken.
There are a lot other pending problems in the car.
A true feedback for you "Good service delivery is very important for customer satisfaction.
Thanks
Chopra
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Mock Test
Dear Mr.Ahmed,
the letter is regarding the complaint raised on the quality of the car which we have bought recently from the 'smart automotive company'. from past 3 days i am facing an issue regarding the clutch of the car. the clutch plate was very smooth at the starting but now it has been a bit hard during operation. and while buying, the average of the car was 25kmpl as mentioned but now it has come down to 18-16kmpl. the average of the car has been the main issue in the recent time as petrol rate has raised by 5-10Rs/-. my humble request in you Mr.Ahmed is the issue should be solved within this week as I have admitted my car in your company garage.
Thanking You,
Mr.Chopra
the letter is regarding the complaint raised on the quality of the car which we have bought recently from the 'smart automotive company'. from past 3 days i am facing an issue regarding the clutch of the car. the clutch plate was very smooth at the starting but now it has been a bit hard during operation. and while buying, the average of the car was 25kmpl as mentioned but now it has come down to 18-16kmpl. the average of the car has been the main issue in the recent time as petrol rate has raised by 5-10Rs/-. my humble request in you Mr.Ahmed is the issue should be solved within this week as I have admitted my car in your company garage.
Thanking You,
Mr.Chopra
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Mock Test
Dear Manager,
Iam Mr.Chopra. I recently bought a new car from your smart automotive company. They are very few cars are like this. Whenever a problem raises according to this car they are few service centers which are not bearing this car problem. They are many complaints and also pending problems about your automotive company. You should require a proper maintenance, cost, time and delivery also. This will be increase the customer satisfaction.
Regards,
Chopra.
Iam Mr.Chopra. I recently bought a new car from your smart automotive company. They are very few cars are like this. Whenever a problem raises according to this car they are few service centers which are not bearing this car problem. They are many complaints and also pending problems about your automotive company. You should require a proper maintenance, cost, time and delivery also. This will be increase the customer satisfaction.
Regards,
Chopra.
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Respected Sir
I am writing this mail to inform you that I have recently bought a car for your Smart Automotive Company. Withing 1 month I have faced lots of problems with that car. Here there are very few service center who are unblable to find out the fault in that car. Complaints are rises day by day and I have also more pending problems with the maintenance. This leads to cost and time.
So I kindly request you to solve this problem clear and delivery proper. And i would also request you to increase a customer satisfaction by supplying good product.
Thank You
Regards
Sushma Shaw
I am writing this mail to inform you that I have recently bought a car for your Smart Automotive Company. Withing 1 month I have faced lots of problems with that car. Here there are very few service center who are unblable to find out the fault in that car. Complaints are rises day by day and I have also more pending problems with the maintenance. This leads to cost and time.
So I kindly request you to solve this problem clear and delivery proper. And i would also request you to increase a customer satisfaction by supplying good product.
Thank You
Regards
Sushma Shaw
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