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You are Mr. Chopra and you recently bought a car from Smart Automotive Company. Write an email to Mr. Ahmed, the manager of Smart Automotive Company, explaining the poor quality of vehicle service offered to you in the city.
Question :: 2
Outline:
very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction
Points to Remember :
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Besides the given phrases and outlines, you can also use your own to build the email content. But, please ensure that you make use of all the mentioned phrases.
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Maintain proper salutations in the beginning and in the end.
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Do not skip any of the given phrases or outlines
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Read the question carefully and extract necessary details like signing and addressing information. Use this information ONLY if it is available in the question. If not, then you can use your own name with relevant designation. Please use “Regardsâ€, “Thanks†and “Warm Regards†in the signature part.
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It is always advisable to use simple English with perfect grammar, punctuation and no spelling mistakes in TCS email topics.
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Similar to the TCS Email Writing Test, the time limit for Mock Test is 10 minutes. However, Practice set doesn’t have a time limit.
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Please keep in mind the common grammar and punctuation rules and maintain proper words while constructing the sentences.
Email Writing - All you need to know:
Practice Set
From : Mr.chopra
To : Mr.Ahmad
Subject:Poor quality of service
Sir,
I bought a Audi Car at your Smart Automotive Company , within 2 month I faced lot of problem in a car.In service center's could not identified the exact problem of this car.My valuable time and money totally wasted.So kindly to satisfied the customer to delivery the best quality of car service.
Thanking you
To : Mr.Ahmad
Subject:Poor quality of service
Sir,
I bought a Audi Car at your Smart Automotive Company , within 2 month I faced lot of problem in a car.In service center's could not identified the exact problem of this car.My valuable time and money totally wasted.So kindly to satisfied the customer to delivery the best quality of car service.
Thanking you
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Mock Test
From : chopra@gmail.com
To : ahmed.automotive@gmail.com
Sub : Poor quality of service reg.
Dear Mr.Ahmed,
Recently I bought a Maruti Suzuki 800 model car from your company . Yesterday I approached your service center located at YYY for regular service . Very few employees were concerned about servicing my car . I registered a complaint but no action was taken. The maintenance cost were way too high and time consuming. I expected the delivery to be on time but it too wasn't as I expected. Please kindly look into the situation and kindly take measures to increase customer satisfaction.
Thank you.
Yours faithfully,
Chopra.
Contact no: +123-456-7890
To : ahmed.automotive@gmail.com
Sub : Poor quality of service reg.
Dear Mr.Ahmed,
Recently I bought a Maruti Suzuki 800 model car from your company . Yesterday I approached your service center located at YYY for regular service . Very few employees were concerned about servicing my car . I registered a complaint but no action was taken. The maintenance cost were way too high and time consuming. I expected the delivery to be on time but it too wasn't as I expected. Please kindly look into the situation and kindly take measures to increase customer satisfaction.
Thank you.
Yours faithfully,
Chopra.
Contact no: +123-456-7890
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Mock Test
Sub: complaint against the poor quality of service.
Dear sir,
I am a Chopra. I recently bought a car from your smart automotive company. Very few branches and service centres were available in my area and the quality of service offered by my city was so poor. So please take my queries considered as your reputation. It will help your customer satisfaction. Because every successful business depends upon the satisfaction of customers. therefore kindly take action against the poor quality service of your automotive company.
Best regards,
P.Pradeep
Dear sir,
I am a Chopra. I recently bought a car from your smart automotive company. Very few branches and service centres were available in my area and the quality of service offered by my city was so poor. So please take my queries considered as your reputation. It will help your customer satisfaction. Because every successful business depends upon the satisfaction of customers. therefore kindly take action against the poor quality service of your automotive company.
Best regards,
P.Pradeep
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Mock Test
To
MR. Ahmed
The Manager of Smart Automotive Company
Sub: Feedback of quality of vehicle service offered in the city
Myself Chopra and i want to give feedback regarding service offered by one of your service centers in the city. I recently bought a car from your showroom. Few days later I find several problems and searched for service centers. There are very few service centers and returned to one of your service centers in the city which is nearer to me. But the response from the staff is not good and again the same takes place so please take immediate action regarding Staff Behaviour. After servicing still few problems are found while driving due to this customers time and money is wasted. Customer satisfaction is also feels bad due to this type of servicing and please take immediate action.
Thanks and Regards
Mr. Chopra
MR. Ahmed
The Manager of Smart Automotive Company
Sub: Feedback of quality of vehicle service offered in the city
Myself Chopra and i want to give feedback regarding service offered by one of your service centers in the city. I recently bought a car from your showroom. Few days later I find several problems and searched for service centers. There are very few service centers and returned to one of your service centers in the city which is nearer to me. But the response from the staff is not good and again the same takes place so please take immediate action regarding Staff Behaviour. After servicing still few problems are found while driving due to this customers time and money is wasted. Customer satisfaction is also feels bad due to this type of servicing and please take immediate action.
Thanks and Regards
Mr. Chopra
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Mock Test
Mr. Chopra
New Delhi
June 21, 2020
To,
Mr. Ahmed
Manager,
Smart Automotive Company
Subject - Complaint regarding poor quality of service offered in delhi
Dear Sir,
I brought a car from your company and i am getting several problems in car driving. I visited service center of your company but the complaints are not resolving . There are very few service centers of your company and even they are not resolving the complaints . They are saying they have many pending problems and maintenance is going on . I am frustated with your service the cost increase every time i visit of servicing and they waste a lot of time i request you to solve my problem and enhance your customer satisfaction
Regards
Mr chopra
New Delhi
June 21, 2020
To,
Mr. Ahmed
Manager,
Smart Automotive Company
Subject - Complaint regarding poor quality of service offered in delhi
Dear Sir,
I brought a car from your company and i am getting several problems in car driving. I visited service center of your company but the complaints are not resolving . There are very few service centers of your company and even they are not resolving the complaints . They are saying they have many pending problems and maintenance is going on . I am frustated with your service the cost increase every time i visit of servicing and they waste a lot of time i request you to solve my problem and enhance your customer satisfaction
Regards
Mr chopra
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Practice Set
To,
Mr.Ahmed
The Manager
Smart Automotive group
Sub:poor quality of vehicle offered
this is Rajesh i have recently Bought a car from smart automotive company.But the car condition is very poor quality. i am going to travel to hyderabad recently its lot of problems facing by my car i find out near by the service center one service center is there and my car condition and facing of problem share to customer executive. the service center has been taken lot of time 8hrs and finally delivery the vehicle.
Regarding
Rajesh
Mr.Ahmed
The Manager
Smart Automotive group
Sub:poor quality of vehicle offered
this is Rajesh i have recently Bought a car from smart automotive company.But the car condition is very poor quality. i am going to travel to hyderabad recently its lot of problems facing by my car i find out near by the service center one service center is there and my car condition and facing of problem share to customer executive. the service center has been taken lot of time 8hrs and finally delivery the vehicle.
Regarding
Rajesh
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Practice Set
Hi Sir
I have bought a brand new BMW car from Smart Automotive Company,with in few months of purchasing i have got more maintance issues in my car,and it makes me more consumption losses and i can't able to manage it.i have done more maintance near my areas but still it is not in proper condition,and i request you to clear all my pending problems and help me to deliver my car back in time,the risk of driving the car is increasing day by day,i request you to rectify the problems and make your customer satisfaction soon
Thanks and Regards
I have bought a brand new BMW car from Smart Automotive Company,with in few months of purchasing i have got more maintance issues in my car,and it makes me more consumption losses and i can't able to manage it.i have done more maintance near my areas but still it is not in proper condition,and i request you to clear all my pending problems and help me to deliver my car back in time,the risk of driving the car is increasing day by day,i request you to rectify the problems and make your customer satisfaction soon
Thanks and Regards
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Mock Test
Dear Mr. Ahmed,
I would like to draw you kind attention here. I recently bought a car from Smart Automative Company. My experience was very bad regarding the services provided to me. First of all, there were very few service centres available near my location. I raised several complaints to the service centres but they never worked on the pending problems. The maintenance cost was also very high.
They always increase the delivery time. They also don't care about the customer satisfaction. I hope you would take some actions on that.
Regards
Mr. Chopra
I would like to draw you kind attention here. I recently bought a car from Smart Automative Company. My experience was very bad regarding the services provided to me. First of all, there were very few service centres available near my location. I raised several complaints to the service centres but they never worked on the pending problems. The maintenance cost was also very high.
They always increase the delivery time. They also don't care about the customer satisfaction. I hope you would take some actions on that.
Regards
Mr. Chopra
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Mock Test
Dear Mr Chopra,
I Hope you are doing well.
Iam writing this mail to you for Kind attention of qulaity issues of your Product. i have recently bought a car from your company and iam living the out of city and there are a very few service centers around the city & My car has been giving the problems since one month and i went to your nearst show room for sortout the engine problems.
The show room repair person not fix the problems and it would be a increase the maintance the car . So i request you you to arrange the skilled person for giving the qualiy of service
when you reached the customer statifaction with high quality of serivice, then your sales will increase predominaly.
Pleae look on that matter and will help to your customers.
I Hope you are doing well.
Iam writing this mail to you for Kind attention of qulaity issues of your Product. i have recently bought a car from your company and iam living the out of city and there are a very few service centers around the city & My car has been giving the problems since one month and i went to your nearst show room for sortout the engine problems.
The show room repair person not fix the problems and it would be a increase the maintance the car . So i request you you to arrange the skilled person for giving the qualiy of service
when you reached the customer statifaction with high quality of serivice, then your sales will increase predominaly.
Pleae look on that matter and will help to your customers.
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Practice Set
Hi Mr.Ahmed,
It is to inform you about the Audio 6 car that I bought from Smart Automotive Company last 3 months ago. My Car has many problems within 6 months. Since the service centers are very few in our area, it is very difficult to give it for maintenance. Even after servicing my car still have many pending problems. It requires more maintenance. I have to spend more time and cost on this car issue.
I request you to consider my feedback and delivery it with more service quality that improves your customer satisfaction.
Regards,
Chopra
It is to inform you about the Audio 6 car that I bought from Smart Automotive Company last 3 months ago. My Car has many problems within 6 months. Since the service centers are very few in our area, it is very difficult to give it for maintenance. Even after servicing my car still have many pending problems. It requires more maintenance. I have to spend more time and cost on this car issue.
I request you to consider my feedback and delivery it with more service quality that improves your customer satisfaction.
Regards,
Chopra
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